Here are a list of our most Frequently Asked Customer Questions

My computer keeps switching itself off, when I load back into Windows it stays on for a short time before turning off again

The common scenario is that a computer component has overheated, this may occur in two different ways. The first is that the computer component has malfunctioned and the is on the way out, the second is that the computer (whether laptop or desktop) is not receiving enough ventilation.

The computer will turn itself off to prevent further damage to your computer, so if you are experiencing this issue it is best to leave your system off until you have someone look at it. They may need to replace the malfunctioning piece, or in some cases clean out the dust.

When I opened my email today, none of my emails came in, what do I do?

If you are using an email program (i.e Outlook or Thunderbird etc) then chances are you have lost your internet connection. You can check this by surfing the web and loading a web page. If the page doesn't load then it an internet issue, this is quite often rectified by switching off your modem/router waiting 10 seconds and switching it back on. Within 3 minutes your internet should be back on and running, and so should your email.

What do I need to ensure my Windows computer is secure?

You will require one of each of the following: An antivirus (i.e AVAST), A firewall (i.e Windows Firewall), and an Anti spyware application (included in AVAST). Be aware not to install more than 1 antivirus or more than 1 firewall, as they will clash leaving your computer very slow and vulnerable.  

When I buy a laptop, how much memory do I need?

Allow at least 2 Gigabytes of memory (a.k.a RAM). The more memory a laptop has, the faster it will operate. Also be aware that you will want to maximise your memory if you use your laptop for more demanding tasks; i.e photoshop image manipulation, video editing. If your laptop has only a small amount of memory, you are likely to experience a system crash and the slower your computer will perform.

Is Windows 7 worth the upgrade?

For those running Windows Vista : If you are currently running the older OS Windows Vista, it would be in your best interest to upgrade to Windows 7, purely for speed and performance reasons. Windows 7 will take all the security of Windows Vista, whilst giving greater compatibility between Windows XP, giving you a more customisable and smoother experience.

For those using Windows XP: If you are running Windows XP and are unsure whether to purchase Windows 7, you would be wise to review your computer habits. If you only use the computer to browse the internet and write the odd word document, then you might as well save those pennies as there is no urgency to upgrade just yet. If you use the computer for more demanding tasks such as photo manipulation, games, video then it is advisable to upgrade to the most suitable version of Windows 7 (yes there is more than 1 version of Windows 7).